Frequently Asked Questions (FAQ)
Shipping and Delivery
Q: What shipping methods do you use?
A:Our primary shipping partner is Canada Post. To help save on shipping costs, we offer lettermail on patch orders, which does not include tracking. However, you can upgrade to tracked shipping for any Canadian order.
For U.S. orders, tracking is always included.
And for orders of $50 CAD or more within North America, we’re pleased to offer free tracked shipping!
Q: How long does order processing take?
A: Orders are processed within 24 hours, Monday through Friday. Orders placed on Fridays will be shipped the following Monday (or Tuesday if there’s a holiday).
Q: How long does shipping take?
A: Shipping times may vary but generally take 2–4 business days within Canada, 5–10 business days to the USA, and 6–12 business days to Europe.
Q: Do you offer international shipping?
A: Currently, we primarily ship within Canada, the USA, and select European countries. For other international destinations, please reach out to our customer service team for assistance.
Duties or Import Taxes may be charged upon delivery for US and Europe orders.
Orders and Payment
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal.
Q: How can I track my order?
A: To keep shipping affordable, we typically use lettermail, which doesn’t include tracking. If you’ve opted for tracked shipping, your tracking number will be available on your orders page once shipped. For any concerns, feel free to reach out to us directly!
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible. Once the order has been shipped, we may not be able to make any changes.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase if the product is unused and in its original condition. Please contact our customer service team to initiate a return.
Q: How do I return a product?
A: To return a product, please contact our customer service team with your order details. We will provide instructions on how to return the item.
Q: Can I exchange a patch for a different design?
A: Yes, exchanges are possible if the product is unused and in its original condition. Please contact our customer service team to arrange an exchange.
Product Care
Q: How do I clean the patches?
A: To clean your patches, gently hand wash them with mild soap and water. Avoid using harsh chemicals or machine washing to preserve the quality of the embroidery.
Wholesale and Retail Inquiries
Q: Do you offer wholesale pricing for bulk orders?
A: Yes, we offer wholesale pricing for bulk orders. Please contact us at info@wildandwilly.com with your inquiry for more details.
Q: Can I sell your patches in my retail store?
A: We are always looking to partner with retail stores. If you’re interested in carrying our patches, please reach out to us at info@wildandwilly.com
If you have any other questions that are not listed here, feel free to contact our customer service team. We're here to help!